Last Updated: August 11, 2026
Holistic Acupuncture & Herbal Care (“HAHC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or request or schedule an appointment.
By using this website or submitting information through it, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Information You Provide
We may collect personal information that you voluntarily provide when you:
• Complete a contact form
• Request or schedule an appointment
• Communicate with us by telephone, text message, or email
• Receive acupuncture, herbal medicine, or related services
• Make a payment or request billing documentation
The information collected may include:
• Your name
• Email address
• Telephone number
• Home or appointment address
• Appointment date, time, and service requested
• Information included in messages or inquiries
• Health-related information that you choose to provide
• Payment and billing information
• Other information reasonably necessary to respond to your request or provide services
Please provide only the information needed for your inquiry. Do not use a general website contact form to send urgent, highly sensitive, or extensive medical information.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, or service providers. This may include:
• Internet Protocol (IP) address
• Browser and device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Cookie and similar technology information
This information may be used to operate, secure, maintain, and improve the website.
2. HOW WE USE YOUR INFORMATION
We may use the information we collect to:
• Respond to questions and contact requests
• Schedule, confirm, modify, or cancel appointments
• Provide acupuncture, herbal medicine, and related services
• Determine appointment location and applicable travel fees
• Send appointment confirmations, reminders, and service-related communications
• Process payments and maintain billing records
• Maintain appropriate patient and business records
• Improve our website and services
• Protect the security and integrity of our systems
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal, regulatory, licensing, and professional obligations
We do not use information submitted through our contact or appointment forms for unrelated marketing without obtaining any consent required by law.
3. HEALTH INFORMATION
Information you submit while requesting an appointment may include health-related information. Once you become a patient, certain information may also be protected health information and may be handled in accordance with applicable healthcare privacy laws and our Notice of Privacy Practices.
This website Privacy Policy describes our general online information practices. It does not replace our Notice of Privacy Practices, which describes how medical information may be used and disclosed and explains the privacy rights available to patients.
The contact form is not intended for emergencies. If you believe you are experiencing a medical emergency, call 911 or seek immediate medical assistance.
4. APPOINTMENT AND LOCATION INFORMATION
We provide services at our Wesley Chapel treatment location and through in-home visits in designated service areas.
When requesting an in-home appointment, you may be asked to provide the address where treatment will occur. We use this information to:
• Confirm that the address is within our service area
• Calculate distance and any applicable travel fee
• Plan and provide the requested in-home service
• Communicate with you about the appointment
Appointment and location information may be used or disclosed only as reasonably necessary to arrange or provide services, operate our business, comply with applicable law, or protect safety and legal rights.
The disclosures described in this section do not include text messaging originator opt-in data, SMS consent, or records of that consent.
5. COMMUNICATIONS
If you provide a telephone number or email address, we may contact you regarding your inquiry, appointment, treatment-related matters, billing, or other services you requested.
If you consent to receive text messages from Holistic Acupuncture & Herbal Care, we may send you customer care messages and account notification messages, including appointment confirmations, appointment reminders, scheduling or rescheduling updates, cancellation notices, responses to your inquiries, and other service-related communications.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.
Consent to receive text messages is optional and is not a condition of receiving services. You may opt out of text messages at any time by replying STOP. For assistance, you may reply HELP or contact us directly. After you opt out, we will honor your request and will not send further SMS messages unless you later provide consent again.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data, SMS consent, and records of that consent will not be shared with any third parties.
Email and standard text messaging may not always be completely secure. Please avoid sending highly sensitive medical or financial information through ordinary email or text messages unless we specifically instruct you to do so through an appropriate method.
6. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies that are necessary for website operation, security, form functionality, appointment scheduling, and user preferences.
Your browser may allow you to block or delete cookies. Disabling certain cookies may prevent some website or scheduling features from working properly.
We do not use information collected through this website to sell personal information or health information.
7. HOW WE DISCLOSE INFORMATION
We may disclose personal information in the limited circumstances described below.
Important SMS Data Restriction
The disclosures described in this Section 7 do not include text messaging originator opt-in data, SMS consent, or records of that consent. This information will not be shared with any third parties.
Service Providers
We may use service providers that support website hosting, online appointment scheduling, communications, payment processing, data storage, security, maintenance, and other business functions.
These providers may access other personal information only as reasonably necessary to perform services for us and are expected to protect the information they process.
Healthcare and Business Operations
Information may be disclosed when reasonably necessary for treatment, payment, healthcare operations, professional consultation, or business administration, as permitted by applicable law.
Legal and Safety Requirements
We may disclose personal information when required or permitted by applicable law, regulation, court order, legal process, professional obligation, or licensing requirement.
We may also disclose information when reasonably necessary to protect the rights, safety, or property of our patients, our practice, or others.
Business Changes
If the ownership or structure of the practice changes, certain personal information may be transferred as part of the transaction, subject to applicable privacy and confidentiality requirements.
Any such business transfer excludes text messaging originator opt-in data, SMS consent, and records of that consent.
We do not sell or rent patients’ personal information or health information.
8. PAYMENT INFORMATION
Payments may be processed by third-party payment service providers. We may receive limited transaction information, such as the payment status, amount, date, and payment method.
We do not normally receive or store complete credit or debit card numbers when a payment is processed directly by a third-party payment provider. The payment provider’s handling of information is also subject to its own privacy and security practices.
9. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, Internet transmission, email system, or electronic storage method can be guaranteed to be completely secure. You should use caution when transmitting sensitive information electronically.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Respond to inquiries and provide requested services
• Maintain patient, appointment, payment, and business records
• Meet legal, tax, licensing, insurance, and professional requirements
• Resolve disputes and enforce agreements
• Protect the security and integrity of our services
Medical and treatment records may be retained for periods required by applicable law and professional standards.
11. YOUR CHOICES AND REQUESTS
Subject to applicable law, you may contact us to:
• Ask what personal information we maintain about you
• Request correction of inaccurate contact information
• Withdraw consent for optional future communications
• Ask questions about how your information is handled
• Request deletion of information that we are not legally or professionally required to retain
Withdrawal of consent does not affect processing that occurred before the withdrawal and does not require us to delete information that must be retained for treatment, payment, recordkeeping, safety, or legal purposes.
Requests concerning medical records or protected health information may be governed by our Notice of Privacy Practices and applicable healthcare privacy laws.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of websites that we do not operate.
You should review the privacy policy of any third-party website before providing personal information.
13. CHILDREN’S PRIVACY
This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website without authorization from a parent or legal guardian.
A parent or legal guardian should contact us when requesting services for a minor.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
The revised policy will be posted on this page with an updated “Last Updated” date. Your continued use of the website after an update constitutes acknowledgment of the revised policy.
15. CONTACT US
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Holistic Acupuncture & Herbal Care
Wesley Chapel, Florida
Phone: +1 (656) 205-0831
Email: info@holisticacupuncturefl.com
Website: https://holisticacupuncturefl.com